1. How far in advance can I reserve my Water Slide/Bounce House rental?
The earlier you can make your reservation the better your chance at getting the date you want. We appreciate as much advance notice as possible, but we will always work with you even if it’s a last-minute request.
2. How long can I keep the Water Slide/Bounce house rental?
The standard length of rental is 6 hours, however each reservation is given personal attention and we will be as flexible as possible when working with you and your schedule.
3. What is the policy on inclement weather?
If the weather is not cooperating on the day of your reservation we will be happy to work with you to reschedule your reservation with no cost or penalty. As a safety precaution, if it is actively raining or storming we will not deliver or setup the unit. Once the unit is set up we will be unable to provide any reimbursement or refund for bad weather. We will work with you the day of your rental if threatening weather is present or approaching.
4. Do I need to provide anything or do anything special?
We will provide and set up all necessary equipment. The blower motor will need to be located within 50 feet of a standard electrical outlet. An area that has been cleared of any debris or pet droppings will keep the setup process quick and efficient.
5. What should I expect on the day of the party? How does the process work?
We will deliver and set up the unit at a prearranged time. Before and during setup we will discuss placement options for the unit, review the rental agreement, and go over any questions regarding safety, proper use, and any other topic you wish to discuss. If payment has not already been made, it will be due upon setup of the unit .
6. What happens if I need to cancel or reschedule my reservation?
Simply give us a call or send us an email within 14 days of your party. If you need to reschedule your reservation we will work with you to choose another day. We do request that you provide us with as much advance notice as possible. The sooner we know about the need to reschedule the more flexible we can be.
7. What time will the rental equipment arrive at my location?
Our NORMAL delivery times are 7-11 am. This is our NORMAL delivery window and is not guaranteed in any way. However, if we do realize that we will be later than 11:00am, we will try to call and let each customer know as well as to find out what time their particular party starts so that we can try to get to that particular location before the party begins.
8. What time will the rental equipment be picked up?
The pickup of rental equipment starts just before dark to make sure that each customer has the equipment until the end of their party or event. If you do need the equipment picked up before a certain time, please advise the driver at time of delivery. If severe weather is expected in the evening we may call you about early pickup.
9. When do I have to pay for the rental of the equipment?
Payment is due in full at time of delivery of rental equipment.
10. What are the rules when using a bounce house/Water Slide?
Generally speaking, no food or drink, no shoes, no sharp objects, no visible metal zippers, no medical conditions including pregnancy, no wresting/roughhousing, no hanging on the netting, no flips, NO SILLY STRING and NO Sand.